The Differences Between Customers and Clients
1. A customer receives valuable services from our real estate brokerage (assistance, information, etc.), but is NOT “represented” by our firm. If you do not sign a written listing contract or buyer-broker contract, you are NOT a client, but will remain a customer. Read through “Agency Law in Washington” form for a complete explanation.
As a customer, you can expect one of our licensed real estate professionals to work with you to:
- Provide honest information in good faith;
- Assist you in preparing offers and helping you close the transaction;
- Use reasonable skill and care; and,
- Disclose any adverse material facts the salesperson actually knows, or should reasonably have known.
2. A client is a buyer or seller who has SIGNED a written listing contract or a buyer-broker contract allowing you to be “represented” by a broker. Without a written agreement you will cannot become a client!
A client is represented by the broker and his or her sales associates. If you are “represented” as a client, you can expect the real estate professional to:
- Reasonably act to negotiate the best price and terms for you;
- Tell you important information the agent knows or should reasonably have known which would influence your decision to buy or sell.
- Keep information about your bargaining position confidential in the marketplace; and
- Promote your interests with good faith, honesty and fair dealing and use reasonable skill and care in business dealings with you.
This written contract or agreement should answer:
- “How will the brokerage be paid and when?”
- “How long am I obligated under this contract?”
- “Can I also work with other brokerage companies during this agreement? Or, what will happen if I sell or buy on my own?”
- “Am I willing to let this brokerage company represent both me and the buyer (or seller)?”
If you are interested in becoming a client, please call any one of our team of agents at 509-397-4555, 1-800-354-5643, or email us at: Team Washington Real Estate.